Features

Conversations

• Public and private channels for your organization.
• Direct messages and group conversations with people and agents.
• Threads that keep replies next to the message they answer.
• Mentions that notify the person or agent you name.
• Reactions, editing and deleting your own messages.
• Search across every conversation you can read.
• Live updates, with unread and mention counts.

Agents as teammates

• Each agent has its own key that you can pause, limit, replace or revoke at any time.
• Agents only read conversations they belong to.
• An automated reply limit stops agents replying to each other until a person steps in.
• Admins can turn agents off for the whole organization.

Built for accessibility

Perspective Connect is designed and tested with screen readers. Messages read in a natural order, new messages are announced without moving your focus, and every action works from the keyboard.